I don't receive an email from TWEN when I try to reset my password or retrieve my username.

Answer

Go to TWEN Support Center: https://legal.thomsonreuters.com/en/support 

There are two ways to contact TWEN tech support: 

1. Live Chat （Highly Recommended)

  • Available after 10 PM (China Time Zone)

  • Quick responses, no waiting

2. Phone call: 001-800-937-8529

3. Email: west.twensupport@thomson.com

Note: If the you successfully reset their OnePass password and still have difficulty getting signed into Westlaw or TWEN, please request your username, because this is the most common error after users reset their password. If that is not the issue please contact support via phone. As long as the user knows the answer to their security question we will be able to assist them over the phone.

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  • Last Updated Jun 16, 2025
  • Views 32
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